Warranty, defects and refunds

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100% Cusromer Satisfaction -  100% Product Guaranteed
100% Cusromer Satisfaction - 100% Product Guaranteed
100% Cusromer Satisfaction -  100% Product Guaranteed
100% Cusromer Satisfaction - 100% Product Guaranteed
All the products of Ceramica Vietrese are high ceramic products made entirely by hand according to the Ceramics of Vietri Disciplinary (see section on our site Our work ).

Each piece is signed and accompanied by its certificate of guarantee and authenticity. Those few items in the catalog, on the other hand, which by their shape or size do not allow the marking, are accompanied only by the certificate of guarantee and authenticity.
Our ceramics are made with non-toxic materials and colors intended for ceramics and tableware for food use.
They can be washed by hand and in the dishwasher.

100% Vietri Ceramics product - 100% Artisan - 100% Guaranteed - 100% Made in Italy

Defects of conformity
The use of manual labor and the craftsmanship of the production process can never guarantee the perfection of an industrial execution. Ceramica Vietrese will not be able to consider imperfections as defects that may fall within the scope of normal and accurate manual processing.

If, however, you find a lack of conformity on the purchased good, a non-conformity with respect to the description on the site or if the product should show evident defects beyond the craftsmanship of the product or damages not attributable to transport, you have to do is give us timely communication (within maximum 10 days of receipt of the goods) , by any means: online through our form, by email by writing to info@ceramicavietrese.it, letter or telegram (the letter must be sent to: CeramicaVietrese c / o Di Palma Claudia Via Nabucco, 20 - 80126 Naples - Italy).
Send us also photos of the alleged defect and as soon as we receive your communication we will contact you and give you indications for the return and for the refund or exchange of the goods. Nothing will be charged to you, everything is at no cost.

Refunds and Returns

With us .... you can change your mind!

If you have changed your mind and want to modify or cancel your order, don't worry; you just have to let us know before the goods have left (when the goods leave you will receive an email) and in any case within a maximum of 10 days from your order. Of course you can also decide to modify only a part of the order, giving up only some of the items you bought. We will refund you the price of the products you have renounced and the corresponding delivery costs as soon as possible and in any case within 14 days from when we became aware of your withdrawal. Attention: The products purchased in the Outlet section are NOT returnable because they are sold with the formula: "VISA - LIKED".
If, on the other hand, you have received the goods and it does not meet your expectations or needs, you can return it; the communication must reach us within a maximum of 10 days from the delivery date by providing the following data:
  • order number
  • in case of partial withdrawal, description and quantity of the products to be returned
  • Bank account details
  • the current account holder must be the same holder specified in the billing address
The notice of withdrawal can be provided:
  • by e-mail to the address: info@ceramicavietrese.it
  • through the "contact us" form on the website
  • by letter (using the standard form prescribed by law, but it is not mandatory - the letter must arrive within 10 days of receipt of the goods)
We will refund you the price of the products you have renounced, EXCLUDING the corresponding delivery costs.
The refund will be made as soon as possible and in any case within 14 days from when we have received the goods back and checked its condition.
The goods must be returned at your expense, by courier, perfectly packed, at your own risk at the following address:
CeramicaVietrese c / o Di Palma Claudia Via Nabucco, 20 - 80126 Naples - Italy

Nothing will be refunded for goods received broken or damaged, even partially.

If you decide to notify us by letter of the partial or total cancellation of the order made, we would like to point out that this must arrive, in order to exercise your right, within the shipment of the goods. Once the goods have left, you can still return them, but in the manner described below.
Any communication by letter must be sent to: CeramicaVietrese c / o RM-Solutions Srl Via Nabucco, 20 - 80126 Naples - Italy
Any customs charges incurred will not be refunded.

(The sales of products via the Internet are governed by the Legislative Decree No. 185 of 22/05/1999 which regulates the matter of distance contracts, i.e. carried out outside business premises and by the 2011/83 / EU directive, implemented in Italy with D. LGS. 21 FEBRUARY 2014, N. 21)