Terms of sale

Identity and address of the seller 
The customer conclude the order with www.ceramicavietrese.it that is an e-commerce web site belonging to RM-Solutions srl situated in Via Nabucco, 20 – 80126 Napoli – Italia.
Terms of purchase 
The goods which are selected between the article in the virtual catalogue of this web site will be buy at the following conditions.
Catalogue and prices 
The catalogue of the items for sale is steadily update, so the terms of purchase   of every products are the same current at the moment of the order and they don’t consider eventually offer or previous and next updating.
The price are included of IVA  (22%) and are in Euro. Every product have an available card on-line which contain all the information for the purchase.
Acceptance of the order /Conclusion of the contract.

The purchase will happen in this ways :
1) Sending the order, the customer send to CERAMICA VIETRESE an offer of the selected products. The sending of the order imply the consent (Consumer Code d.lgs. September 6 2005 n. 206) to receive the following communications from CERAMICA VIETRESE that are described here and that are designed exclusively to the conclusion and the execution of the contract.

2) CERAMICA VIETRESE confirm with an e-mail the receipt of the order of the customer, and it assign a “Customer Order Number” that must be used for every communication with CERAMICA VIETRESE .
3) The Customer has 24 hours from the order to comunicate with CERAMICA VIETRESE and eventually, calling +39 334 660 053 4 or sending an email to the Contact page on the web site.  In any case, CERAMICA VIETRESE will verify the availability of the article in the store and it will provide to communicate with an e-mail or by phone if the order is accepted or not.  

4) If the order can be accepted, RM-Solutions srl will provide to send an email to confirm the conclusion of the purchase, and it containing the information about the time of delivery of the goods and the way to order fulfillment.

5) CERAMICA VIETRESE will provide, also, to deliver the article to the courier. The payment by the customer will happen with the modality choose on-line, during the purchase. Customer deliveries are meant on the ground floor, facing the street. No delivery to the plan is included, which should be expressly requested and will be subject to an additional cost if necessary.

Prices and Payment methods
All the prices are in Euro (EU) Iva included (22%). 
On the web site CERAMICA VIETRESE is possible choose between the various payment methods of the products, to make possible the purchase of the articles in the favorite ways.  They are accepted advanced payment with credit card, bank transfer, PayPal, postal payment, recharge of the PostPay (only for Italy) or mark to the courier.  The “mark” is valid only for Italian order and that have delivery only in Italy. 
For the payment with PostePay, after the conclusion of the order and chose this option of payment, we will provide to contact you for give you the relative information about the payment. The order fulfillment dependent from the verify of the happened payment in the way indicated in the order. 

Terms and costs of delivery
Shipping costs vary according to the amount, of the total weight and / or volume of the items in the cart, the place of destination (Italy - Italian areas " difficult" - EU countries - countries outside the EU) and are calculated automatically during the purchase process
In any case, the shipping costs are in any case due and payable by the customer, even in the case where the same waste or the goods, for any reason, the regularly ordered goods returns to the sender.
Shipping costs for the return of the goods to our warehouse are still to be charged to the customer, in case of non-payment of the same CERAMIC VIETRESE Adira for legal action to recover the amount of such claim .
The goods are not insured and only risk borne by the customer. If goods arrived damaged or broken anything to be chargeable CERAMIC VIETRESE. The goods must be accepted by the customer by adding the word " conditional acceptance ". Only then can any claims to the carrier for any damage arreccati and refund related.
It will be possible, in the order and on demand, insurance on goods shipped to the customer's responsibility and duty to be added to shipping costs indicated in the order. The goods are shipped with adequate packaging designed to protect the contents .

CERAMIC VIETRESE will deliver products purchased to the courier at the earliest opportunity. The courier will deliver the goods purchased within the next 48/72 hours (*), to the address specified by the customer when ordering. Delivery costs are charged to the customer.
Taxes and customs duties
When you buy goods online, some or all of the assets may not be from your home country, so they are subject to customs duties, which are rates or taxes levied on goods when they are imported from countries outside the European Community. These rates are regulated by local customs authorities. Import taxes and customs duties are paid by the buyer and are never included in the shipping costs.

Applicable Law
The sales contract between the customer and CERAMIC VIETRESE is concluded in Italy and regulated by Italian law .
Law and Jurisdiction
For any dispute arising from the contract will be deferred exclusively to the Court of Naples and its Italian Law.
(*)The delivery times indicated represent the time normally required to deliver the products and are provided for informational purposes only, without any commitment or guarantee of respect for the same by CERAMICS VIETRESE.