Customer rights

Right of withdrawal
Pursuant to art. 5 DL 185/1999, if the customer is a consumer (ie a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to CERETICS VIETRESE a reference to VAT number ), has the right to terminate the purchase contract for any reason, without need to provide explanations and without penalty. To exercise this right, the customer must send CERAMICA VIETRESE a communication to that effect within 10 working days from the date of receipt of the goods. This communication must be sent via the online form in the contact section of the site, by registered letter with acknowledgment of receipt, addressed to:
 
CeramicaVietrese c / o
Di Palma Claudia Via Nabucco, 20 - 80126 Naples (Italy)
 
or by telegram or fax always sent within the aforementioned deadline of 10 days and followed by a confirmation sent by registered letter with acknowledgment of receipt within the following 48 hours.
 
Once the aforementioned withdrawal notice has been received, the CERAMICA VIETRESE Customer Service will quickly inform the Customer of the instructions on how to return the goods. As the only charge, in this case the customer will have to bear the costs of packing, shipping and returning the goods to CERAMICA VIETRESE. The goods must be returned intact and in their original packaging, complete with all its parts and without having suffered any damage. Upon arrival at the warehouse, the goods will be examined and, in the event of damage or tampering, the withdrawal cannot be exercised.
 
Without prejudice to any repair costs for ascertained damage to the goods, CERAMICA VIETRESE will reimburse the Customer the full amount already paid, within 14 working days from the date of return of the goods. It will be the customer's responsibility to promptly provide CERAMICA VIETRESE with the bank details in order to obtain the return of the price.