Shipments

The site uses the services offered by the best national and international express couriers.
The goods are shipped with suitable packaging to protect the content. Deliveries to the customer are understood to be the foot of the ground facing the street. Delivery to the floor is not included and, if necessary, must be expressly requested and will be subject to an additional cost.
The express courier will deliver the purchased goods to the address indicated by the customer at the time of the order.
You can follow the status of your order on request with the code that we will send you, as soon as the shipment has been made, on the couriers' website.
In any case, the shipping costs are in any case considered due and borne by the customer, even in the event that the same refuses the goods or, for any reason, the goods regularly ordered return to the sender. The shipping costs (and packaging) for the return of the goods to our warehouse are in any case fully charged to the customer, in case of non-payment of the same, Ceramica Vietrese will take legal action for the recovery of the aforementioned credit.
In case of damaged or broken goods, nothing will be charged to Ceramica Vietrese.

 

In case of non-collection / acceptance of the goods by the customer and / or non-payment of any customs charges with consequent return of the goods to the sender (Ceramica Vietrese), all the costs for the return of the goods and any consequent charges and packaging will be fully charged to the customer with subsequent communication.

Shipping and delivery times
Ceramica Vietrese will entrust the goods to the courier within 15/20 working days from receipt of payment (subject to stock availability, Christmas periods and unless otherwise indicated in the product sheet for those items with longer shipping times and / or to be agreed upon. in the case of artistic ceramics made to measure at the time of the order).

For wedding favors, the average delivery time to the courier is about 25 working days.
The courier delivers the goods normally (except in difficult periods due to difficult weather conditions / holidays or during the Christmas period) within 3-5 days for Italy, 5-7 days for EU countries, 7-15 days for non-EU countries ( except for any customs times).
The times are intended as indicative and not binding.

 

We have in our catalog many products ready for delivery, searchable on the site through the "prompt delivery" filter. We are able to entrust these products to the courier and then ship them within 24 hours. If, however, you purchase products to be made together with products in "prompt delivery" and choose a single shipment, the prondotti will be shipped all together (even those ready for delivery) after about 15 - 20 days and, that is, when everything is ready ( also ordered products to be made). If, on the other hand, you choose double shipping, the products in "prompt delivery" will be shipped immediately (24 hours) and then, with a second shipment, those to be made. The second shipment, in this case, will always be paid.

 

Taxes and customs duties
When buying goods online, some or all of the goods may not come from your country of residence, so they are subject to customs duties, which are tariffs or taxes imposed on goods when they are imported from countries outside the European Community. These tariffs are regulated by the local customs authorities.
Import taxes and customs duties are the buyer's responsibility and are never included in the shipping costs.

What do you have to do when the goods are delivered?
Collect the package with reserve so you can calmly check the integrity (you have 4 days). Check that the number of packages delivered corresponds to what is indicated in the transport document, that the packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials (adhesive tape or metal straps).
If you notice that the number of packages delivered DOES NOT correspond to what is indicated in the transport document, you must IMMEDIATELY challenge the person in charge of delivery for the lack.
Attention:
We remind you that to obtain compensation for any damage it is important that the shipment is accepted by signing the courier's delivery document! (Attention no on a copy of the accompanying invoice).
If the package is damaged or tampered with, take a photo of the damaged / tampered side and one of the entire package, then unpack the goods. If it is broken or damaged, place it next to the package and take a picture of the broken pieces. Similarly, in the event of a tampered package, check that everything is there and if you should check that something is missing, take note. Then send us everything by e-mail to info@ceramicavietrese.it and we will start the dispute procedures with the courier and the relative insurance.
Wait at that point to be contacted by us or directly by the insurer who will ask you if the shipment has actually arrived broken and / or tampered with, (of course you will have to confirm that the package was damaged).
Then we will get you back the products with a new shipment at no cost. Any complaint must be sent within 7 days of receipt of the goods. After 7 days complaints will no longer be accepted.

If when you open the package you notice that there is an error on the item sent?
Don't worry, contact us immediately using the form on the site or send us an email to info@ceramicavietrese.it with a description of what happened and a photo of the article received by mistake and we will agree together on the optimal solution. Any complaint must be sent within 7 days of receipt of the goods. After 7 days complaints will no longer be accepted.